Frequently Asked Questions
Frequently Asked Questions
About Our Products
What are Dubz Scrubz sugar scrubs made of?
Our scrubs are handcrafted with clean, intentional ingredients. Each scrub uses a natural sugar base — Organic Cane Sugar (Coconut Cashmere), Organic Brown Sugar (Buttery Brown), or Turbinado Sugar (Body Silk) — blended with nourishing oils and fragrance. No harsh chemicals.
Are your scrubs safe for sensitive skin?
Our scrubs are made with gentle, natural ingredients. However, we recommend doing a patch test before full use if you have sensitive skin or known allergies. If irritation occurs, discontinue use.
Are your products vegan and cruelty-free?
Yes! Dubz Scrubz products are cruelty-free and made without animal-derived ingredients.
How long does one jar last?
With regular use (2–3 times per week), a 4-oz jar typically lasts 3–4 weeks. Larger sizes will last proportionally longer.
How to Use
How do I use a sugar scrub?
Apply a generous amount to damp skin and massage in circular motions. Rinse thoroughly and pat dry. Use 2–3 times per week for best results. Avoid using on broken or irritated skin.
Can I use the scrub on my face?
Our scrubs are formulated for the face and body.
Sizing & Orders
What sizes are available?
Our individual scrubs come in 4oz, 6oz, 8oz, and 16oz. The Glow Trio Bundle includes three 6-oz jars (one of each scent).
Can I buy all three scrubs together?
Absolutely! Check out The Glow Trio Bundle — all three luxury scrubs in 6oz jars, beautifully packaged and ready to gift.
Shipping & Delivery
How long does shipping take?
Orders are typically processed within 2–3 business days. Shipping times vary by location but generally take 3–7 business days after processing.
Do you offer free shipping?
Please check our website for current shipping promotions and thresholds.
Do you ship internationally?
At this time, we primarily ship within the United States. Stay tuned for updates on international shipping!
Returns & Refunds
What is your return policy?
Due to the handcrafted and personal nature of our products, we do not accept returns on opened items. If your order arrives damaged or incorrect, please contact us within 7 days of delivery, and we'll make it right.
My order arrived damaged. What do I do?
We're so sorry to hear that! Please reach out to us via our Contact page with a photo of the damage and your order number, and we'll resolve it promptly.
Still Have Questions?
We'd love to hear from you! Reach out via our Contact page, and we'll get back to you as soon as possible. 🤎